Some Virtual Directory was not created after executing SWSE Configuration Wizard with multi-language. (Doc ID 1560986.1)

Last updated on JUNE 10, 2014

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Siebel Call Center - Version 8.1.1.11 SIA [23030] to 8.1.1.11 SIA [23030] [Release V8]
Microsoft Windows x64 (64-bit) - Version: 2008 R2

Symptoms

Customer installed Siebel 8.1.1.10 onto Windows 2008 R2 (IIS 7.5) with ENU and JPN languages.
After executing SWSE Configuration Wizard, some Virtual Directory was not created.

While executing SWSE Configuration Wizard, error was found as follows,

===
C:\Windows\System32\inetsrv\appcmd add app /site.name:Siebel /path:/callcenter_ENU /physicalpath:c:\sia81\sweapp\public\ENU
APP object "Siebel/callcenter_ENU" added
VDIR object "Siebel/callcenter_ENU" added
ERROR ( hresult:80070020, message:Failed to commit configuration changes. The process cannot access the file because it is being used by another process.
===

 

Cause

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