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Ctrl+A And Change Records Shows SBL-DAT-00393 Errors For More Than 100 Records for view 'eEvents Event Registration Attendee View' (Doc ID 1561478.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Siebel CRM Call Center - Version SIA [23012] to [23021] [Release V8]
Information in this document applies to any platform.


Customer reported an issue on view "eEvents Event Registration Attendee View" the user wants to change the status for all event participants (> 100) using the "Change Records" method. Therefore, ctrl+a is used to select all participants of the list and then method "Change Records" is called. The process stops with the following error message on UI: "EOF-Fehler. Fahren Sie fort, oder bitten Sie Ihren Systemadministrator, Ihre Anwendungskonfiguration zu überprüfen, falls das Problem weiterhin besteht.(SBL-DAT-00393)".

For another event record and added 98 participant. Selecting all participant record using ctrl+a and executing the method "Change Records" does not result in an error. All record will be changed as expected.

Steps to reproduce in standard srf are:

- Registered all 106 attendees and moved to this view:

Screen: eEvents Screen View: eEvents Event Registration Attendee View

- If change 'Registration Status' field to 'Invited' from 'Confirmed' then repro the same issue as the customer is getting the SBL-DAT-00393 error


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