Ctrl+A And Change Records Shows SBL-DAT-00393 Errors For More Than 100 Records for view 'eEvents Event Registration Attendee View' (Doc ID 1561478.1)

Last updated on JULY 21, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.8 SIA [23012] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

Customer reported an issue on view "eEvents Event Registration Attendee View" the user wants to change the status for all event particants (> 100) using the "Change Records" method. Therefore, ctrl+a is used to select all participants of the list and then method "Change Records" is called. The process stops with the following error message on UI: "EOF-Fehler. Fahren Sie fort, oder bitten Sie Ihren Systemadministrator, Ihre Anwendungskonfiguration zu überprüfen, falls das Problem weiterhin besteht.(SBL-DAT-00393)".

For another event record and added 98 participant. Selecting all participant record using ctrl+a and executing the method "Change Records" does not result in an error. All record will be changed as expected.

Steps to reproduce in standard srf are:

- Registered all 106 attendees and moved to this view:

Screen: eEvents Screen View: eEvents Event Registration Attendee View

- If change 'Registration Status' field to 'Invited' from 'Confirmed' then repro the same issue as the customer is getting the SBL-DAT-00393 error

Cause

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