Last updated on MARCH 02, 2017
Applies to:Siebel Email Response - Version 22.214.171.124  and later
Information in this document applies to any platform.
We are working on a inbound email requirement and identified that after sending the email to the respective environment's email id, the Workflow 'Test eMail Response Process Message' getting failed in the start itself. After troubleshooting, the issue seems to be related to email formatting. who ever having the email format default to ‘Text’ it is working, but for all the other developers, the default is ‘HTML’ and this seems to be causing the ‘Parse error’ in the workflow. Since we found that the problem is not occurring in a different environment (Training), We suspect this can be because of 126.96.36.199 patch.
We tried the following 2 scenarios:
1. We are observing that if we send too large an email, it does not get parsed and the SR is not getting created. However, if we send a small message the email gets parsed.
2. Also, when we send the 1st email and keep the message small, the email gets parsed and the SR gets created. We also receive an auto-acknowledgement email. If we try to reply to that auto-acknowledgement, it does not get parsed. This is likely because if we try to respond to auto-acknowledgement email, the message length increases.
Could you please let us know if this is a product issue? Is there any workaround for the same?
Error in the CommOutbound log:
SBL-DAT-00235: Value too long for field 'Prop Val' (maximum size 1999).
PrcExec End 4 0000000851c00b9c:0 2013-06-18 20:02:38 Stopping process instance of 'Test eMail Response Process Message' with an 'Error' status.
debug level changed
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