Siebel 8.1.x Web server Performance Issue - Swe_service Calls In Waiting State using CTI, SISNEPI errors: [SISNAPI] Async Thread: connection ..., error (1180682) while reading message; [SISNAPI]: releasing connection (Doc ID 1562801.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.
Users were getting an hour glass performing CTI operations.

Symptoms

Performance issue , thread count is increasing on the Object Manager side.

Errors in the logs:

swse log:  multiple errors like these:

SessMgr MsgReceive 5 0000010c51ad1782:0 2013-06-04 17:29:33   101: [SESSMGR] CB: conn 0x2b60330, url siebel.TCPIP.None.None://sv2791:2331/TCNZ_TEST3/eCommunicationsObjMgr_enu/!1.1ab9, mbuf 0x0, mlen 0, err 1180682
SessMgr SessMgrGeneric 4 0000010c51ad1782:0 2013-06-04 17:29:33   101: [SESSMGR] conn 0x2b60330: found error code (1180682), error info (NULL)
SisnapiLayerLog Trace 3 0000010c51ad1782:0 2013-06-04 17:29:33   101: [SISNAPI]: releasing connection (0x2b258f8), refCount = 1
SessMgr ConnClose 5 0000010c51ad1782:0 2013-06-04 17:29:33 [SMCONN] connection to [sid=1 pid=6841] closed

**********************************

SessMgr SessMgrGeneric 4 0000012651ad1782:0 2013-06-04 17:30:52   103: [SESSMGR] conn 0x2b60330: found error code (1180682), error info (NULL)
SessMgr SessMgrGeneric 4 0000012651ad1782:0 2013-06-04 17:30:52    82: [SESSMGR] conn 0x2b60330: found error code (3670029), error info (NULL)
SessMgr SessMgrGeneric 4 0000014051ad1782:0 2013-06-04 17:32:00   105: [SESSMGR] conn 0x19a0ca8: found error code (1180682), error info (NULL)
SessMgr SessMgrGeneric 4 0000014051ad1782:0 2013-06-04 17:32:00    79: [SESSMGR] conn 0x19a0ca8: found error code (3670029), error info (NULL)
SessMgr SessMgrGeneric 4 0000015a51ad1782:0 2013-06-04 17:33:11   107: [SESSMGR] conn 0x192ea18: found error code (1180682), error info (NULL)

*****************************
SisnapiLayerLog Error 1 0000010c51ad1782:0 2013-06-04 17:29:33   101: [SISNAPI] Async Thread: connection (0x2b258f8), error (1180682) while reading message
SisnapiLayerLog Error 1 0000012651ad1782:0 2013-06-04 17:30:52   103: [SISNAPI] Async Thread: connection (0x2b254e8), error (1180682) while reading message
SisnapiLayerLog Error 1 0000014051ad1782:0 2013-06-04 17:32:00   105: [SISNAPI] Async Thread: connection (0x2ab46b0), error (1180682) while reading message
SisnapiLayerLog Error 1 0000015a51ad1782:0 2013-06-04 17:33:11   107: [SISNAPI] Async Thread: connection (0x29e5e50), error (1180682) while reading message
SisnapiLayerLog Error 1 0000017451ad1782:0 2013-06-04 17:34:20   109: [SISNAPI] Async Thread: connection (0x2ab46b0), error (1180682) while reading message

 

Changes

 time out parameters of different components

Cause

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