The Browser Health Check does not detect Java SE Runtime Environment 7u21 (JRE 1.7_21).
(Doc ID 1564554.1)
Last updated on FEBRUARY 06, 2019
Applies to:
Siebel CRM - Version 8.0 SIA [20405] and laterInformation in this document applies to any platform.
Symptoms
When JRE 1.7_21 is installed on the client PC, the Browser Health Check may show the following message while the web client is launched. This message is not shown when JRE 1.7_17 or previous version has been installed.
"Siebel Browser Check"
Your browser is not configured correctly to run the Siebel application. Click Auto Fix to update the settings selected below. You may clear the recommended settings before running Auto Fix. You may click Run to run the Siebel application after all the required settings are fixed.
- Setting
! Sun Java Runtime
- Type
Recommended
- Desired Value
>=1.4.2
(It may be >=1.6.0, depending on the version of Siebel Server)
- Current value
0
Once "Run" is clicked, the web client starts up successfully, and Java can run without problem.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |