Trackable URL's do not work in Marketing Campaigns if Attachments are Part of the Mailing (Doc ID 1566460.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Campaigns - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

While launching marketing campaign where treatment has trackable urls in content and also has attachments, the trackable urls do not open/work.
If the same treatment but without attachments is loaded and then launched, then the trackable urls work fine.

There are no issues if the attachments on the treatment are *.txt. If any other type of attachment is used the issue appears.

Cause

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