EAI Tasks and component are online but not accepting any calls (Doc ID 1566555.1)

Last updated on JANUARY 01, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.
Checked for relevance on 02-Jan-2017

Symptoms

Statement of Issue:
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Some times one of the servers stop receiving requests. The component stays   in Online state but no request is processed.  The SCBroker shows requests being received but nothing is logged in EAI logs and no server tasks are shown.

ERRORS:
-----------
Possible Errors receiving inbound web service calls


SBL-SVR-00022: The function has not been implemented
smimtpool.cpp (1726) err=1376378 sys=0) SBL-SMI-00122: Internal: Error 589829 from SessionHandleMessage()
somentry.cpp (812) err=589829 sys=0) SBL-ADM-00005: Internal error, please contact Siebel customer support


Actual behavior:
---------------------
After restarting the EAI component, the system works fine again.

Cause

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