Occasional IE8 Hangs On CTI Events - Loop in Toolbar Logs (Doc ID 1567158.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.8.2.14[19251] and later
Information in this document applies to any platform.

Symptoms

Intermittent and occasional hangs in Siebel in IE8.

The CTI Toolbar java console contained multiple entries like:

[04/10/2013 12:11:50:047]::CSapplet: CSSCmdPool: do command (begin): <command name="UpdateMenu" control="#97" value="true" />
[04/10/2013 12:11:50:078]::CSapplet: CSSCmdPool: do command (end): <command name="UpdateMenu" control="#97" value="true" />
[04/10/2013 12:11:50:078]::CSapplet: CSSCmdPool: do command return -retry-
[04/10/2013 12:11:50:078]::CSapplet: INFO: swe is busy, loop!
[04/10/2013 12:11:50:484]::CSapplet: CSSCmdPool: do command (begin): <command name="UpdateMenu" control="#97" value="true" />
[04/10/2013 12:11:50:484]::CSapplet: CSSCmdPool: do command (end): <command name="UpdateMenu" control="#97" value="true" />
[04/10/2013 12:11:50:484]::CSapplet: CSSCmdPool: do command return -retry-
[04/10/2013 12:11:50:484]::CSapplet: INFO: swe is busy, loop!

Once Client Side Logging had been enabled, HTTP Error 401 was visible.

Cause

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