Delay In File Attachments To Siebel
(Doc ID 1567652.1)
Last updated on AUGUST 23, 2021
Applies to:Siebel Call Center - Version 7.8  and later
Information in this document applies to any platform.
Suddenly filesystem attachment is taking more time to upload.
After increasing file system component log level to '5' could see following events in logs:
When Siebel File System is placed on network shared drive, especially when is partitioned, the time might be influenced by multiple factors like: network performance, disk performance (I/O), large numbers of attachments, etc.
No Changes had been made to environment.
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