Upgrade Promotion Generated by Promotion Web Service is Different than One Seen in UI UpgradePromotion (Doc ID 1568264.1)

Last updated on SEPTEMBER 07, 2015

Applies to:

Siebel CRM - Version [21238] and later
Information in this document applies to any platform.
*** Checked for relevance 07-Sep-2015 ***


Webservice (PromotionWebService -> PromotionDefinitionPort) extracts data from BC: ISS Promotion Upgrade whereas UI extracts information from: ISS Promotion Upgrade Aggregate all, by this we are noticing the following behavior in Webservice.

a) It will only return upgrade paths if the upgrade data is stored promotion to promotions (not using the Aggregate definition)

b) It does not run Eligibility & Compatibility.

Therefore, it does not meet the requirement to get all eligible upgrade promotion path for a given promotion using Webservice.

Need to know the appropriate fix to overcome this issue.


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