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SBL-NET-01553: Failed To Establish SSL Connection. (Doc ID 1568810.1)

Last updated on JULY 02, 2017

Applies to:

Siebel Email Response - Version 8.0.0.13 SIA [20448] and later
Information in this document applies to any platform.

Symptoms

On : 8.0.0.13 SIA [20448] version, Comms Server & Email Response


SBL-NET-01553: Failed to establish SSL connection.


Communication Server is not talking to Microsoft Exchange Server 2007.

The sequence of events:
1- Migrate the Exchange server 2007 from Windows Server 2003 to Windows Server 2008.
2- Use the same previous MS Windows 2003 setup for the Exchange server 2007 on Windows Server 2008.
3- No connection is noticed on Port 110
4- Test with telnet from Siebel application server works for port 110 and port 995.


Test case: 

1. Setup email functionality using POP3SMTP email driver with "Enable SSL for POP3 = TRUE"
2. Install Siebel Strong Encryption Pack (SSEP) with 128 bit encryption in it ( RC2 128 encryption)
3. Enable SISNAPI encryption.
4. Restart Siebel server. 


Check POP3 connection to exchange server from log POP3SMTP log file.
Result: connection POP3 server over SSL fails with the following error messages. 

ERROR
-----------------------

POP3SMTP[02/12/2013 10:18:30]:ERROR:Unable to connect to POP3 server 10.97.xx.xx on port 995

GenericLog GenericError 1 0000015050f84988:0 2013-01-17 11:40:21 (sissslimpl.inl (616) err=1181201 sys=0) SBL-NET-01553: Failed to establish SSL connection.



BUSINESS IMPACT
-----------------------
Due to this issue, POP3 connection to Microsoft Exchange Server 2007 over SSL does not work

Cause

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