SBL-OMS-00107 XML File Error - Web Survey Daemon Is Not Creating Responses After Survey Submission (Doc ID 1569170.1)

Last updated on AUGUST 14, 2017

Applies to:

Siebel Web Marketing - Version 8.0 SIA [20405] to 16.13 [IP2016] [Release V8 to V16]
Siebel Marketing - Version 8.1.1.10 [23021] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

On : Siebel 8.2.2.3 SIA version, Siebel Marketing

ACTUAL BEHAVIOR
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The following error message "SBL-OMS-00107: Object manager error: ([1] Error getting XML from file '/tcvor2/siebel/82/siebsrvr/temp/1-1BT19151447.xml' " is generated when completed survey forms are submitted

Error Message

-----------------

SBL-OMS-00107: Object manager error: ([1] Error getting XML from file '/tcvor2/siebel/82/siebsrvr/temp/1-1BT19151447.xml'

EXPECTED BEHAVIOR
-----------------------
Response Record are suppose to be created.

STEPS
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The issue can be reproduced at will with the following steps:
1. create a url for the survey landing site
2. navigate to the landing page
3. complete the survey and submit it

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot associate surveys to a particular campaign

Cause

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