SBL-DAT-00382 SBL-DAT-00381 Web Survey Daemon Is Not Creating Responses After Survey Submission
(Doc ID 1569206.1)
Last updated on JULY 21, 2021
Applies to:
Siebel Web Marketing - Version 8.1.1.1 SIA [21211] and laterInformation in this document applies to any platform.
Symptoms
On : Communications 6.0.1 [6272] version, Siebel Marketing
ACTUAL BEHAVIOR
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The following error message occurs SBL-DAT-00381: A record that contains identical values to the record you have created already exists. when surveys are submitted.
Error Messages
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SBL-DAT-00381: A record that contains identical values to the record you have created already exists.
SBL-DAT-00382: The same values for 'ImportFileName, ImportFileExt' already exist.
EXPECTED BEHAVIOR
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Response Record are suppose to be created when surveys are submitted
STEPS
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The issue can be reproduced at will with the following steps:
1. create a url for the survey landing site
2. navigate to the landing page
3. complete the survey and submit it
The following errors occures
SBL-DAT-00382: The same values for 'ImportFileName, ImportFileExt' already exist.
SBL-DAT-00381: A record that contains identical values to the record you have created already exists.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |