SBL-DAT-00382 SBL-DAT-00381 Web Survey Daemon Is Not Creating Responses After Survey Submission

(Doc ID 1569206.1)

Last updated on APRIL 11, 2017

Applies to:

Siebel Web Marketing - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms

On : Communications 6.0.1 [6272] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
The following error message occurs SBL-DAT-00381: A record that contains identical values to the record you have created already exists. when surveys are submitted.

 

Error Messages

-------------------

SBL-DAT-00381: A record that contains identical values to the record you have created already exists.

SBL-DAT-00382: The same values for 'ImportFileName, ImportFileExt' already exist.


EXPECTED BEHAVIOR
-----------------------
Response Record are suppose to be created when surveys are submitted

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create a url for the survey landing site
2. navigate to the landing page
3. complete the survey and submit it

The following errors occures 

SBL-DAT-00382: The same values for 'ImportFileName, ImportFileExt' already exist.

SBL-DAT-00381: A record that contains identical values to the record you have created already exists.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms