SBL-DAT-00382 SBL-DAT-00381 Web Survey Daemon Is Not Creating Responses After Survey Submission (Doc ID 1569206.1)

Last updated on APRIL 11, 2017

Applies to:

Siebel Web Marketing - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms

On : Communications 6.0.1 [6272] version, Siebel Marketing

ACTUAL BEHAVIOR
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The following error message occurs SBL-DAT-00381: A record that contains identical values to the record you have created already exists. when surveys are submitted.

 

Error Messages

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SBL-DAT-00381: A record that contains identical values to the record you have created already exists.

SBL-DAT-00382: The same values for 'ImportFileName, ImportFileExt' already exist.


EXPECTED BEHAVIOR
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Response Record are suppose to be created when surveys are submitted

STEPS
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The issue can be reproduced at will with the following steps:
1. create a url for the survey landing site
2. navigate to the landing page
3. complete the survey and submit it

The following errors occures 

SBL-DAT-00382: The same values for 'ImportFileName, ImportFileExt' already exist.

SBL-DAT-00381: A record that contains identical values to the record you have created already exists.

Cause

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