NetChart not working on OL 64-bit platform (Doc ID 1569252.1)

Last updated on FEBRUARY 22, 2016

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

Environment:
---------------
Linux 6.3 64-bit; Siebel 8.1.1.7

Issue:
-------
Siebel chart is not displayed.

Error:
------
SBL-CHT-00111: An error occurred while sending a request to the chart server.

Steps:
------
1. Install NetChart 4.6 on Linux v 6.3 64-bit OS
2. Configure NetChart to integrate with Siebel as per Siebel bookshelf.
3. Navigate to Service Request > Chart
4. Chart is not displayed.

Business Impact:
--------------------
Business requirement to display chart is not implemented, affetcting end user.

Cause

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