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How to use External Id to query Siebel UCM for Account data using UCM Organization Customer Profile Integration SOAP Query Process? (Doc ID 1569339.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Siebel Universal Customer Master - Version SIA [21233] and later
Information in this document applies to any platform.


Need a looking for possibility to make use of the UCM Organization Customer Profile Integration SOAP Query Process to allow realtime querying of a customer account from external systems.

One would like to be able to retrieve accounts which have been already merged in the Database of Siebel UCM, while still held as separate data records in the Database of External System.



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