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Errors when Adding Product from Catalog to Oder: SBL-BPR-00217, SBL-BPR-00162, SBL-EAI-04382 (Doc ID 1569850.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version [21211] and later
Information in this document applies to any platform.


When we add a product to a sales order  via catalog "Sales Order Catalog Product List Applet - Add to Cart" we found  the following errors in the log:
SBL-BPR-00162: Error invoking service 'Context Service', method 'GetRowSetData' at step 'Get Row Set'.
SBL-BPR-00217: The call to fetch process property 'Error Code' is invalid as no such process property is defined.
SBL-EAI-04382: Cannot find picklist based on the field 'Product'

Field 'Name' in integration component 'Line Item' can not be validated via picklist in EAI Siebel Adapter, because it's referencing a non-existing picklist

The issue can be reproduced with the following steps:
1. Go to Sales Order Catalog Product List Applet
2. Select a product and press Add Item


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