CRM Desktop : Issue With Native Cell Phone Field In Outlook

(Doc ID 1570305.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version SIA [21229] and later
Information in this document applies to any platform.


Customer had a field validation in the Cellular Phone # in the Contact BC that validates if the phone number has a proper format. This validation uses a BS custom made and it has been working as expected. After the installation of CRMD, customer was unable to create contacts (in CRMD/Outlook) because while synchronization they get the below error:

EAI Adapter Call Failed with the error: Current Seach specification is too complex to be refined.
Please start a new query or refine one that is less complex (SBL-DAT-00487)

The cause of the issue is that Outlook is applying regional settings over the field,even when customer don't fill any country code, it always adds +1 to the number,for example, if I wrote 700000000 and it would write into the BD would be +1700000000 and if we fill all the fields in the mobile phone # window, it changes the format into +1(254) 700-0000 x01.

How can we disable this regional setting formats?


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