Alarm Functionality Not Working when created using script (Doc ID 1570510.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.0.0.13 SIA [20448] and later
Information in this document applies to any platform.
""Checked for relevance on 05-Jan-2015""

Symptoms

On : 8.0.0.13 SIA [20448] version, Siebel VB / eScript / COM

ACTUAL BEHAVIOR
---------------
ALARM FUNCTIONALITY NOT WORKING WHEN CREATED THROUGH SCRIPT

EXPECTED BEHAVIOR
-----------------------

Alarm created from Script should work the same way as created from UI.

STEPS
-----------------------

Alarm created using script >>

= = =
sbc.SetFieldValue("Appt Alarm Time Min","5"); to the script on Write_Record
  
  sbc.NewRecord(NewAfter);
  sbc.SetFieldValue("Description" , sDesc);
  sbc.SetFieldValue("Status", TheApplication().InvokeMethod("LookupValue", "EVENT_STATUS", "In Progress"));
  sbc.SetFieldValue("Type", TheApplication().InvokeMethod("LookupValue", "TODO_TYPE", "Call Back"));
  sbc.SetFieldValue("Planned Completion" , sEndDate);
  sbc.SetFieldValue("Planned", sAlarmDate);
  sbc.SetFieldValue("Primary Owner Id" , loginId);
  sbc.SetFieldValue("Communication Id",sResponseId );
  sbc.SetFieldValue("Alarm","Y");
  sbc.SetFieldValue("Appt Alarm Time Min","5");
  sbc.WriteRecord();
= = =

It seems the script where the alram is set does not work until user re-logins.



Cause

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