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Gateway Server Crash after update to 8.1.1.8 (Doc ID 1571553.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

Crash of the gateway service was encountered after FP 8.1.1.8 has been applied.

The following call stack has been generated:

064bf164 00650fd6 sslcshar!SSstrlen16+0x6
064bf1c4 0065167d sslcshar!OutputValue+0x326
064bf1f4 018c3b40 sslcshar!CCFFormatHelper+0x18d
064bf23c 018c5df5 sslcevt!SSEventLog::MakeDetail+0x70
064bf270 018c24da sslcevt!SSEventLog::HandleEvt+0xd5
064bf2ac 01f134b9 sslcevt!LIBEvtTrigger+0xda
064bf2e4 006632b7 sslcacln!CCFAdapterShared::LogEventFmt+0x69
064bf320 009f44b4 sslcshar!CcfLogEvent+0x67
064bf39c 009f6d9d sslcns!CSSNSClient::LogErrors+0xd4
064bf3cc 009f8a32 sslcns!CSSNSClient::BeginEnumKeys+0x1dd
064bf410 009c2f23 sslcns!CSSNSClient::SubTreeRead+0x352
064bfe94 009c3704 sssans!NSClient::HandleRequest+0x13b3
064bff04 009c5213 sssans!NSClient::Run+0x144
064bff18 00162132 sssans!client_main+0x93
064bff48 001621bc sslcosd!OSDThreadStart+0x1c2
064bff54 7c349565 sslcosd!OSDNTThreadStart+0xc
064bff88 77c3d309 msvcr71!_threadstartex+0x6f
064bff94 77d616c3 kernel32!BaseThreadInitThunk+0xe
064bffd4 77d61696 ntdll!__RtlUserThreadStart+0x23
064bffec 00000000 ntdll!_RtlUserThreadStart+0x1b


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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