Gateway Server Crash after update to 8.1.1.8 (Doc ID 1571553.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 SIA [23012] to 8.1.1.8 SIA [23012] [Release V8]
Information in this document applies to any platform.

Symptoms

Crash of the gateway service was encountered after FP 8.1.1.8 has been applied.

 

The following call stack has been generated:

 

064bf164 00650fd6 sslcshar!SSstrlen16+0x6
064bf1c4 0065167d sslcshar!OutputValue+0x326
064bf1f4 018c3b40 sslcshar!CCFFormatHelper+0x18d
064bf23c 018c5df5 sslcevt!SSEventLog::MakeDetail+0x70
064bf270 018c24da sslcevt!SSEventLog::HandleEvt+0xd5
064bf2ac 01f134b9 sslcevt!LIBEvtTrigger+0xda
064bf2e4 006632b7 sslcacln!CCFAdapterShared::LogEventFmt+0x69
064bf320 009f44b4 sslcshar!CcfLogEvent+0x67
064bf39c 009f6d9d sslcns!CSSNSClient::LogErrors+0xd4
064bf3cc 009f8a32 sslcns!CSSNSClient::BeginEnumKeys+0x1dd
064bf410 009c2f23 sslcns!CSSNSClient::SubTreeRead+0x352
064bfe94 009c3704 sssans!NSClient::HandleRequest+0x13b3
064bff04 009c5213 sssans!NSClient::Run+0x144
064bff18 00162132 sssans!client_main+0x93
064bff48 001621bc sslcosd!OSDThreadStart+0x1c2
064bff54 7c349565 sslcosd!OSDNTThreadStart+0xc
064bff88 77c3d309 msvcr71!_threadstartex+0x6f
064bff94 77d616c3 kernel32!BaseThreadInitThunk+0xe
064bffd4 77d61696 ntdll!__RtlUserThreadStart+0x23
064bffec 00000000 ntdll!_RtlUserThreadStart+0x1b


Cause

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