Siebel Search Index fails with SBL-EAI-50228 error

(Doc ID 1572187.1)

Last updated on AUGUST 17, 2017

Applies to:

Siebel Advanced Search - Version 8.2.2.3 SIA [23021] and later
Siebel Service Enterprise - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.
*** Checked for relevance on 16-Mar-2016 ****

Symptoms

Siebel Index operation fails, the below errors are found in SearchDataProcessor logs:

Errors

ObjMgrBusServiceLog Error 1 0000000251770d2c:0 2013-04-23 16:51:37 (filetransport.cpp (356)) SBL-EAI-50228: File could not be created as the directory specified for the file creation is not valid.ObjMgrBusServiceLog Error 1 0000000251770d2c:0 2013-04-23 16:51:37 (eaixmlprtsvc.cpp (234)) SBL-EAI-04262: Error writing XML to file '\\sdcsiebel\fs\SSC\xmlidata\Employees-Employee_20130423165137559_0.xml'.
ObjMgrBusServiceLog Error 1 0000000251770d2c:0 2013-04-23 16:51:37 (service.cpp (851)) SBL-EAI-04262: Error writing XML to file '<?>'.
GenericLog GenericError 1 0000000251770d2c:0 2013-04-23 16:51:37 Object manager error: ([0] Error writing XML to file '<?>'.
(SBL-EAI-04262) (IDS_EAI_ERR_XMLPRT_FILE_WRITE_ERR))GenericLog GenericError 1 0000000251770d2c:0 2013-04-23 16:51:37 ( (0) err=2818155 sys=2298022) SBL-OMS-00107: Object manager error: ([0] Error writing XML to file '<?>'.
(SBL-EAI-04262) (IDS_EAI_ERR_XMLPRT_FILE_WRITE_ERR))GenericLog GenericError 1 0000000251770d2c:0 2013-04-23 16:51:37 (bsvcmgr.cpp (1393) err=2818251 sys=0) SBL-OMS-00203: Error 2298022 invoking method "CreateFullIndex" for Business Service "Search Data Processor"GenericLog GenericError 1 0000000251770d2c:0 2013-04-23 16:51:37 (bsvcmgr.cpp (1236) err=2818251 sys=0) SBL-OMS-00203: Error 2298022 invoking method


Steps to Reproduce
1. Siebel Search with FTP Indexing approach is implemented: Siebel and Oracle Secure Enterprise Search (OSES or SES) have been integrated successfully.
2. Siebel 8.1.1.10 fix pack or later has been applied.
3. Navigate to Administration - Search > Search Index Settings > select a search category > click 'Index' button.
4. The index operation fails.

Cause

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