Communication Inbound Reciever Crash (Doc ID 1573745.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.0.0.11 SIA[20440] and later
Information in this document applies to any platform.

Symptoms

Customer using Siebel version 8.0.0.11 SIA[20440]

Experiencing frequent crashes of the Communication Inbound Reciever Component on UAT enviroment.
These are happening very frequently, almost once every 3 minutes. This has been happening only in one of environments since last few days.

SCbroker log showed:

ServerLog LstnObjCreate 1 0001aa1651f60034:0 2013-07-29 16:15:16 Created port 49194 for Server Request Broker
ServerLog LstnObjCreate 1 0001aa1651f60034:0 2013-07-29 16:15:16 Created port 49195 for Server Manager
GenericLog GenericError 1 0001aa1651f60034:0 2013-07-29 16:15:16 (smilobj.cpp (311) err=1376302 sys=0) SBL-SMI-00046: The port 2321 is already in use.
ServerLog LstnObjCreate 1 0001aa1651f60034:0 2013-07-29 16:15:16 Created port 49196 for Communications Inbound Receiver

ServerLog ProcessCreate 1 0000400551f600b8:0 2013-07-29 16:15:21 Created server process (OS pid = 8585320 ) for SCBroker
ServerLog ComponentUpdate 2 0000400551f600b8:0 2013-07-29 16:15:21 SRBroker INITIALIZED Component has initialized.
ServerLog ProcessExit 1 0000400651f600b8:0 2013-07-29 16:15:24 SCBroker 8585320 SBL-SCB-00016   Process 8585320 exited with error - Inherited socket (%1) is invalid. The SCBroker listening port may already be in use by another process


Cause

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