Siebel 8.1.x Stopped Sending Outbound eMail Notiffications, error: ERROR: Failed to load driver DLL ..._sscmmail errno = 0

(Doc ID 1574271.1)

Last updated on JUNE 30, 2016

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.
We have Siebel Server 8.1 with configured sending mail notifications. Suddenly, two days ago sending notifications stopped working.
I believe nothing was changed in configuration, but I could be wrong. I'm using SMTP server, I can send email from Siebel serevr host using telnet. In log directory of Siebel server MAIL* files are not created.

In CommOutboundMgr logs I can see errors:

SCommLog SCommError 1 00000e5151ef13f3:126148 2013-07-26 10:15:48 :ERROR:Failed to load driver DLL ^_^_sscmmail errno = 0
^M
ObjMgrLog Error 1 00000e5151ef13f3:126148 2013-07-26 10:15:48 (mediamgr.cpp (444)) SBL-CSR-00507: Unable to load communication driver DLL ^_^_sscmmail.^M
ObjMgrBusServiceLog Error 1 000015f051f17a1e:126148 2013-07-26 10:15:48 (sendmsg.cpp (1524)) SBL-CSR-00507: Unable to load communication driver DLL <?>.^M
CommSrvr CommSrvrError 1 000015f051f17a1e:126148 2013-07-26 10:15:48 Unable to send message with subject (....)

Symptoms

Errors encountered:

 GenericLog GenericError 1 0000171851f17a1e:25943 2013-07-26 11:19:47 Object manager error: ([0] Unable to load communication driver DLL <?>.(SBL-CSR-00507) (0x7301fb))
GenericLog GenericError 1 0000171851f17a1e:25943 2013-07-26 11:19:47 ( (0) err=2818155 sys=7537147) SBL-OMS-00107: Object manager error: ([0] Unable to load communication driver DLL <?>.(SBL-CSR-00507) (0x7301fb))
GenericLog GenericError 1 0000171851f17a1e:25943 2013-07-26 11:19:47 (bsvcmgr.cpp (1384) err=2818251 sys=0) SBL-OMS-00203: Error 7537147 invoking method "SendMessage" for Business Service "Outbound Communications Manager"
GenericLog GenericError 1 0000171851f17a1e:25943 2013-07-26 11:19:47 (bsvcmgr.cpp (1227) err=2818251 sys=0) SBL-OMS-00203: Error 7537147 invoking method "SendMessage" for Business Service "Outbound Communications Manager"
GenericLog GenericError 1 0000171851f17a1e:25943 2013-07-26 11:19:47 (smireq.cpp (425) err=2818251 sys=0) SBL-OMS-00203: Error 7537147 invoking method "SendMessage" for Business Service "Outbound Communications Manager"
TaskConfig TaskCfgParamError 1 0000171851f17a1e:25943 2013-07-26 11:19:47 ***********Dumping Parameters for the current task (22026090) because of errors**********

Changes

 dll name change

Cause

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