EDQ Loqate Incomplete Address (Doc ID 1576715.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.10 [23021] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.2.1 SIA[22220] version, Client Functionality

ACTUAL BEHAVIOR
---------------
When an address is cleansed using EDQ Loqate it is marked as incomplete. Correcting the address still shows as incomplete.

The following document is found:

"Data Quality ASM Address validation and the field Cleanse Verified Flag and validation status (Doc ID 1334771.1) .

and it refers to Address Doctor. How about Loqate?


EXPECTED BEHAVIOR
-----------------------
Customer expects the Incomplete Address to be changed to "Complete" once it is corrected.

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup Siebel / EDQ Cleanse integration
2. Add an incorrect Address
3. Go to Administration Data Quality> Incomplete Address
4. Correct the Address

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the Address changed to Completed

Cause

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