OpenUI: Not possible type opening "[" and closing "]" square bracket characters

(Doc ID 1577739.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] to 8.1.1.11 SIA [23030] [Release V8]
Information in this document applies to any platform.

Symptoms

ENVIRONMENT:
=============
8.1.1.9 [23016] with OpenUI enabled

STATEMENT OF ISSUE:
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The customer observed that he cannot type the closing square bracket character "]" in any of the Siebel views.

REPLICATION STEPS:
==================
1. Login to Siebel Application.
2. Navigate to Accounts > My Accounts.
3. Create a new account record by clicking on the "New" button.
4. In the field for the account's name type per example "Test account [a]".
5. You will notice that you cannot type the closing square bracket character "]", i.e. the system does not accept it and it is not typed.
6. Step off the record.
7. You will notice that the account's name will appear as "Test account [a".

EXPECTED BEHAVIOR:
====================
In Siebel with OpenUI mode enabled should be possible to type in a certain field the closing square bracket character "]".

BUSINESS IMPACT:
================
The user cannot type in the desired information and character in a Siebel field.

ACTUAL BEHAVIOR:
================
In Siebel with OpenUI mode enabled the customer cannot type in a certain field the closing square bracket character "]".

Cause

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