SBL-SVR-00052 Error In ServerMgr Logs (Doc ID 1577929.1)

Last updated on APRIL 26, 2017

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.
*** Checked for relevance on 26-Apr-2017 ***

Symptoms

When accessing the server manager through the Siebel GUI or srvrmgr, the following error is displayed in ServerMgr logs.

Error
GenericLog GenericError 1 0000000c520b002a:0 2013-08-14 15:20:49 (sistask.cpp (259) err=1310772 sys=0) SBL-SVR-00052: Internal: Invalid proc handle


Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Navigate to Administration - Server Management > Servers > Sessions
2. Under Session, select the 'ServerMgr' with status 'Running'.
3. On the bottom applet ensure Log tab is selected.
4. On the Log tab it's observed the below error message:
    SBL-SVR-00052 Internal Invalid Proc Handle
Or
1. Access the srvrmgr.
2. Execute commands such as 'list sessions', 'list comp groups' and 'list components'
3. Open the ServerMg log.
4. The below error message is displayed:
    SBL-SVR-00052 Internal Invalid Proc Handle

Cause

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