Last updated on JUNE 28, 2016
Applies to:Siebel CRM - Version 126.96.36.199  and later
Information in this document applies to any platform.
""Checked for Relevance on 28-06-2016""
The customer was looking for a way to be able to pass information to Siebel via the URL String (or some other method) so that they can pre-populate values on the screen. Example, when a user initial does a search in the Oracle Knowledge Management Info center and does not find a match they want them to be able to go to Siebel eService (converted to Open UI) and continue logging their issue. Our thought was append &KM=1&KMISSUE=How+Do+I+Install+the+software to the URL. However, by the time the Siebel System received that URL and brings the user the view-applet for creating the CR the URL string has been changed.
SiebelApp.Environment.GetClientURL() = "/eservice2_enu/start.swe?SWECmd=GetCachedFrame&SWEACn=8475&SWERT=5&SWEC=11&SWEFrame=_sweclient&SRN=OTVYLejxrONIADPfdfFhtU7Mav7hSmecO2V1fgAAv6Yb"
The customer has tried to use the method "GetAllRequestParameters" in "Web Engine HTTP TXN" Business Service to retrieve all request parameters. However, it did not retrieve all request parameters. For example, the method cannot retrieve the IsPortlet parameter.
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