How to use Siebel CTI Hoteling feature with Siebel OpenUI when there is a proxy between IE and Web Servers (Doc ID 1578061.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.10 [23021] to 8.2.2.3 SIA [23021] [Release V8]
Information in this document applies to any platform.

Goal

Customer wants to use Siebel CTI Hoteling feature with OpenUI mode and need to use a Proxy in Internet Explorer to access the Siebel Web Server.

Currently with this scenario the Siebel CTI Toolbar does not work properly, it does not appear after user login to Siebel. It works fine if a Teleset (Extension) is directly associated to the agent but customer want to use Siebel Hoteling feature.


 

Solution

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