Last updated on MARCH 02, 2017
Applies to:
Siebel Public Sector Call Center - Version 8.2.2 SIA[22320] and laterSiebel Life Sciences CRM - Version 8.1.1.10 [23021] to 8.1.1.10 [23021] [Release V8]
Siebel CRM - Version 8.1.1.11 [IP2013] to 8.1.1.11 [IP2013] [Release V8]
Information in this document applies to any platform.
Symptoms
On : 8.2.2.3/8.1.1.11 SIA version, Upgrade
When attempting to configure Siebel Server
the following error occurs.
ERROR
-----------------------
Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...
Right click on the wizard and add -verbose. Try the same , you can find errors like:
Jun 24, 2013 3:43:09 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
E:\ses82\siebsrvr\bin\srvrcfg
flags:
/g <gateway server> gateway server address (required)
/e <entrpr server> enterprise server name (required)
...<all options>....
/h help mode printout the help text
/? usage mode printout the usage text
Error 3023557: ??
Program exited with error 3023557, please look at the log file for details.
In NameServer.log the following errors may appear:
SBL-SEC-10018: [tp][ODBC Oracle driver][Oracle]ORA-01017: invalid username/password; logon denied
SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again.
SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again.
Another point raised is that some Object managers are not created in the siebns.dat
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go through Enterprise Server/Siebel Server Wizard configuration prompts.
Cause
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