My Oracle Support Banner

When using F9 To Send An Email, For Some Email Addresses Siebel Returns Error "SBL-EML-00050: Invalidate eMail address: XXXX" In The UI. (Doc ID 1580431.1)

Last updated on JUNE 08, 2022

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


Siebel Users when trying to send emails using F9 with Siebel Email Client got error message below when sending emails from some specific email addresses such as xxx.yyy@hostname.ttt.

For example the following error show up clicking F9 to send an email from Home Page:


The behavior can be reproduce in all customer environments with following steps:

  1. Login to Siebel Web Client Application
  2. Click on F9 or File > Send Email from Application menu
  3. Siebel Email Client show up, on To field enter xxx.yyy@hostname.ttt
  4. Fill the Subject and Body and click on Send
  5. Siebel Application show up the pop up box "Invalidate eMail address: xxx.yyy@hostname.ttt.(SBL-EML-00050)"
  6. Other email addresses such as works fine and no error message show up.


Siebel Object Manager log file show the following errors too:



Upgrade to Siebel or later versions


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.