When using F9 To Send An Email, For Some Email Addresses Siebel Returns Error "SBL-EML-00050: Invalidate eMail address: XXXX" In The UI. (Doc ID 1580431.1)

Last updated on JUNE 08, 2022

Applies to:

Symptoms

Siebel Users when trying to send emails using F9 with Siebel Email Client got error message below when sending emails from some specific email addresses such as xxx.yyy@hostname.ttt.

For example the following error show up clicking F9 to send an email from Home Page:

The behavior can be reproduce in all customer environments with following steps:

1. Login to Siebel Web Client Application
2. Click on F9 or File > Send Email from Application menu
3. Siebel Email Client show up, on To field enter xxx.yyy@hostname.ttt
   
4. Fill the Subject and Body and click on Send
5. Siebel Application show up the pop up box "Invalidate eMail address: xxx.yyy@hostname.ttt.(SBL-EML-00050)"
6. Other email addresses such as xxx.yyy@hostname.zzz.com works fine and no error message show up.

Siebel Object Manager log file show the following errors too:

Changes

Upgrade to Siebel 8.1.1.10/8.2.2.3 or later versions

Cause

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