CTI errors: The specified work item attribute (MediaType) can not be found AND Owner Phone is not an Active Field. (Doc ID 1580970.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Goal

The customer was encountering the following two errors:

BELLN_1535115274[08/12/2013 07:25:17:258]:ERROR:Failed on invoking GetWorkItemAttr in Comm. Server Svc., err=7536948, msg=The specified work item attribute (MediaType) can not be found(SBL-CSR-00308), input= UserDefinedField = MediaType
WorkItemID = A-45AGXA##call.5007.53965883.5121014
SubField = 99

Error:BusComp: Service Request, Field: is not Active Field 2
Warning: In GetCommandStatus, BusComp: Service Request, field: Owner Phone is not an Active Field.

They wanted to know the cause of these errors

Solution

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