Siebel Search OSES Configuration Fails with "Error getting XML" SBL-EAI-04261 (Doc ID 1581024.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Sales - Version 8.0.0.1 [20408] and later
All Platforms
***Checked for relevance on 28-Aug-2016***

Symptoms

When attempting to configure the Siebel Search functionality, the following error occurs.

Error

ObjMgrLog Error 1 00000ee3521f38a5:0 2013-08-29 10:25:51 (filetransport.cpp (507)) SBL-EAI-04224: Unable to open file '/u01/sia811/fs/SSC/Config/SIA_SSC_OSES_Field-Mappings.xml'
ObjMgrBusServiceLog Error 1 00000ee3521f38a5:0 2013-08-29 10:25:51 (eaixmlprtsvc.cpp (348)) SBL-EAI-04261: Error getting XML from file '/u01/sia811/fs/SSC/Config/SIA_SSC_OSES_Field-Mappings.xml'

 
Steps to Reproduce
The issue can be reproduced with the following steps:
1. Navigate to Administration - Search > Search Index Settings or Search Definition.
3. The below error is displayed:
    Error getting XML from file '/u01/sia811/fs/SSC/Config/SIA_SSC_OSES_Field-Mappings.xml'. (SBL-EAI-04261)


Cause

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