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Error "SBL-APS-00114: Data Quality set-up error: Dynamic link library 'libssadqsea.so' can not be loaded" when running UCM Batch Process Task (Doc ID 1581922.1)

Last updated on AUGUST 21, 2018

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

There are four Siebel servers of which three are set to run UCM Batch tasks.  When attempting to run the "UCM Batch Process" workflow to process 'Batch' records loaded via EIM into the SDH tables using Siebel Servers 3 or 4 the following errors occur. If the same thing is run via Siebel Server 1, then it works correctly.

ERROR
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SBL-EAI-04397: No user key can be used for the Integration Component instance 'Contact'.

SBL-APS-00114: Data Quality set-up error: Dynamic link library 'libssadqsea.so' can not be loaded. Please make sure the DLL is placed in the correct path. Please ensure you have also added the vendor's library path into the environment variables within your operating system properties.

STEPS
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The issue can be reproduced at will with the following steps:
1. Load records via EIM into SDH tables
2. Run a job for either the UCM Batch Manager or Workflow Process Batch Manager component using the UCM Batch Process workflow.

Cause

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