Communication Inbound Receiver Not Starting Up in 8.0.0.13, no changes to POP3 Sever or Response Groups in 8.0.0.13, it just starts and then crashes

(Doc ID 1582708.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel CRM - Version 8.0.0.13 [20448] and later
Information in this document applies to any platform.

Symptoms

On Siebel 8.0.0.13 [20448]


CommInboundRcvr component crashed and after that component keep crashing after restart. If customer stops all Response Groups and start only 1 Response Group with no emails to be process it stays online. As soon as an email is sent the CommInboundRcvr crashes and keep crashing without processing any emails.

ERROR
-----------------------
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:14:18 CommInboundRcvr 27869 SBL-OSD-02006 Process 27869 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:14:18 Created multithreaded server process (OS pid = 29420 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:14:32 CommInboundRcvr 29420 SBL-OSD-02006 Process 29420 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:14:32 Created multithreaded server process (OS pid = 29505 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:14:48 CommInboundRcvr 29505 SBL-OSD-02006 Process 29505 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:14:48 Created multithreaded server process (OS pid = 29595 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:15:02 CommInboundRcvr 29595 SBL-OSD-02006 Process 29595 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:15:02 Created multithreaded server process (OS pid = 29659 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:15:15 CommInboundRcvr 29659 SBL-OSD-02006 Process 29659 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:15:15 Created multithreaded server process (OS pid = 29847 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:15:29 CommInboundRcvr 29847 SBL-OSD-02006 Process 29847 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:15:29 Created multithreaded server process (OS pid = 29929 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:15:43 CommInboundRcvr 29929 SBL-OSD-02006 Process 29929 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:15:43 Created multithreaded server process (OS pid = 30008 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:15:57 CommInboundRcvr 30008 SBL-OSD-02006 Process 30008 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:15:57 Created multithreaded server process (OS pid = 30123 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:16:11 CommInboundRcvr 30123 SBL-OSD-02006 Process 30123 exited with error - Process exited because it received signal SIGABRT.
ServerLog ProcessCreate 1 00005c83522469fb:0 2013-09-02 16:16:11 Created multithreaded server process (OS pid = 30250 ) for CommInboundRcvr
ServerLog ProcessExit 1 0000cbcc522469d1:0 2013-09-02 16:16:26 CommInboundRcvr 30250 SBL-OSD-02006 Process 30250 exited with error - Process exited because it received signal SIGABRT.
GenericLog GenericError 1 0000cbcc522469d1:0 2013-09-02 16:16:26 (schedule.cpp (1139) err=1376352 sys=0) SBL-SMI-00096: The maximum number of restarts (10) for MinUpTime has been reached. The component CommInboundRcvr will not be restarted again.

There have been no recently changes to the environment,  no Fix Pack, no new SRFs, no change on Siebel Server, CIR just crashed this morning and after that it keep crashing even after restart the component.

The issue can be reproduced at will with the following steps:
1. Start CommInboundRcvr
2. As soon as it start and process the very first email it crashes
3. It creates some emails in the incoming folder, but no .evt files in queued folder to be processed.

 

The following call stack can be observerd for the CommInboundRcvr componnet crash as soon it tries to process a brand new email message:

/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcshar.so(SSstrlen16(unsigned short const*)+0x10)[0x401aaa00]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcshar.so[0x401af09b]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcshar.so(CCFFormatHelper(CCFFormatCharSink&, bool, bool, unsigned short const*, CCFFormatArgSource&)+0x248)[0x401ada58]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcevt.so(SSEventLog::MakeDetail(SSstring&, unsigned short const*, unsigned int, CCFFormatArg const**) const+0x81)[0x403aa8d1]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcevt.so(SSEventLog::HandleEvt(SSstring const&, int, srdEvent const*, srdSubEvent const*, unsigned short const*, unsigned int, CCFFormatArg const**)+0x3ba)[0x403a974a]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcevt.so(LIBEvtTrigger(char const*, int, srdObjTag*, srdObjTag*, unsigned short const*, unsigned int, CCFFormatArg const**)+0xd7)[0x403a5c27]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcasrv.so(CCFAdapterShared::LogEventFmt(char const*, int, srdObjTag*, srdObjTag*, unsigned short const*, unsigned int, CCFFormatArg const**)+0xd2)[0x43839f32]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcshar.so(CcfLogEvent(srdObjTag*, srdObjTag*, unsigned short const*, CCFFormatArg const&, CCFFormatArg const&, CCFFormatArg const&, CCFFormatArg const&, CCFFormatArg const&, CCFFormatArg const&)+0x7c)[0x401c877c]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsscmpop3.so(MessageProcessor::copyMsgFile(SSstring const&, SSstring const&) const+0x13a)[0x54c2785a]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsscmpop3.so(MessageProcessor::releaseMsgFile(SSstring const&) const+0x73)[0x54c27af3]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsscmpop3.so(ProcessMessageCommand::execute()+0x899)[0x54c25da9]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsscmpop3.so(CommandThread::run()+0x67)[0x54c43d47]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsscmpop3.so(SSSmiDetachedThread::Run(void*)+0x43)[0x54c2ef83]
siebmtshmw(SmiThrdEntryFunc(void*)+0x5f7)[0x80723c7]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcosd.so[0x40392456]
/u01/appwchos11/CSDMS/siebsrvr/lib/libsslcwsl.so[0x400047ef]
/u01/appwchos11/CSDMS/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xe9)[0x405f0b79]
/u01/appwchos11/CSDMS/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x1fe)[0x415a5bde]
/lib/libpthread.so.0[0x786832]
/lib/libc.so.6(clone+0x5e)[0x6c60ae]



Cause

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