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Predefined Query (PDQ) Length Causing Tab and Toolbar Layout Issues in Open UI (Doc ID 1583174.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Siebel Sales - Version [23021] and later
Siebel CRM - Version [23021] and later
Information in this document applies to any platform.
Checked for Relevance on ** March 11th 2015**


The length of the PDQ name messes up the user interface in Open UI causing the screen tabs and toolbar to be misplaced.

The size of the PDQ name should not mess up the user interface in Open UI.

The issue can be reproduced at will with the following steps:
1. Log in to Siebel application in Open UI mode.
2. Go to Administration - Application > Predefined Queries.
3. Search for a PDQ with the following criteria:
Object: WebCallCenter Home
Name: Default
Private: N

4. Modify the name of the PDQ and fill it up to the maximum that the field can take.
5. Save the changes.
6. Go to Home page.
7. The size of the PDQ drop-down list is now the size of the longest PDQ name as defined in step 4. The screen tabs are missing as the UI is messed up, The toolbar has moved down a few levels.


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