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CTI Screen Pop Slow After Upgrade using JRE 1.7 (Java 7) (Doc ID 1583183.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version [23021] and later
Information in this document applies to any platform.
Siebel upgraded to CTI screen pop very slow. Server windows 2003 r2 32bit Java version 1.7.0_25
Workstation: Win7 64bit IE8 Java version 1.7.0_25
First test screen pop timed out at 5 minutes Session stopped and restarted
Second test screen pop match screen pop time 1 minute 20 seconds
Third test screen pop No match 20 seconds


 CTI related issues


 JRE downgraded to 1.6


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