Siebel 8.1.x Comm Outbound Requests Are Failing Intermittently, error : SBL-OMS-00107: Object manager error: No source instances could be found or retrieved for this request.(SBL-CMO-00118) (Doc ID 1583829.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.
We are receiving the below error when communication outbound request is being processed:

GenericLog GenericError 1 0000214052144782:0 2013-08-22 15:47:12 Object manager error: ([0] <?>. No source instances could be found or retrieved for this request.(SBL-CMO-00118)
GenericLog GenericError 1 0000214052144782:0 2013-08-22 15:47:12 ( (0) err=2818155 sys=7274614) SBL-OMS-00107: Object manager error: No source instances could be found or retrieved for this request.(SBL-CMO-00118)

Symptoms

On : 8.1.1.7 SIA [21238] version, Comms Server & Email Response

When attempting to send outbound email using CreatRequest method
the following error occurs.

ERROR
-----------------------
CommSrvr CommSrvrWarning 2 0000214052144782:0 2013-08-22 15:47:12 Failed in m_pReqContext->EnumSourceInstances with Request Id = '1-1RBRGNEU', Instance Name = '', Instance Row Id = '1-1RBVJHXD', Instance count = '0'. ERR = '7667927'
CommSrvr CommSrvrWarning 2 0000214052144782:0 2013-08-22 15:47:12 Set the ERR to OK in EnumSourceInstances because (err == SSASqlErrEOF) || (err == SSAOMErrActiveRow) || (err == SSASqlErrNoRecords). Break out of the recipient source while loop.
ObjMgrBusServiceLog Error 1 0000214052144782:0 2013-08-22 15:47:12 (commsrvr.cpp (1884)) SBL-CMO-00118: 1-1RBRGNEU. No source instances could be found or retrieved for this request.
CommSrvr CommSrvrError 1 0000214052144782:0 2013-08-22 15:47:12 ERR '7274614' in ll_abort. The current status is bad send = '0', good send = '0', total processed up to now = '0'.
ObjMgrSessionLog Error 1 0000214052144782:0 2013-08-22 15:47:12 (physmod.cpp (2066)) SBL-DAT-00938: The language code is not valid. Please check and try again.

>>>>>>>>>>>>>>>>>>>
GenericLog GenericError 1 0000214052144782:0 2013-08-22 15:47:12 Object manager error: ([0] . No source instances could be found or retrieved for this request.(SBL-CMO-00118) (0x6f0076))
GenericLog GenericError 1 0000214052144782:0 2013-08-22 15:47:12 ( (0) err=2818155 sys=7274614) SBL-OMS-00107: Object manager error: ([0] . No source instances could be found or retrieved for this request.(SBL-CMO-00118) (0x6f0076))
GenericLog GenericError 1 0000214052144782:0 2013-08-22 15:47:12 (bsvcmgr.cpp (1393) err=2818251 sys=0) SBL-OMS-00203: Error 7274614 invoking method "CreateRequest" for Business Service "Outbound Communications Manager"
ObjMgrBusServiceLog Delete 4 0000214052144782:0 2013-08-22 15:47:12 Business Service 'Outbound Communications Manager' (address: 'a961ee0')was unregsitered at model 'b0fc2c8' for session ''
ObjMgrBusServiceLog Delete 4 0000214052144782:0 2013-08-22 15:47:12 Business Service 'Outbound Communications Manager' was deleted at a961ee0
GenericLog GenericError 1 0000214052144782:0 2013-08-22 15:47:12 (bsvcmgr.cpp (1236) err=2818251 sys=0) SBL-OMS-00203: Error 7274614 invoking method "CreateRequest" for Business Service "Outbound Communications Manager"


Changes

 workflow related

Cause

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