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Creation of new Siebel Enterprise Name fails with error code 1 when any of "Additional Enterprise Task Selection" is chosen. (Doc ID 1583977.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

Creation of new Siebel Enterprise Name fails when any of them below are chosen at "Additional Enterprise Task Selection".

    Enterprise Network Security Encryption Type
    Charts Server Settings
    Data Quality Products and Connectors


Here is the step to reproduce the behavior.

1) Install Siebel Enterprise Server software, including Siebel Gateway Name Server.
2) (Optionally) Set the environment variable SIEBEL_LOG_EVENTS=5.
3) Run Siebel Enterprise Configuration to setup new Siebel Gateway Name Server.
4) Run Siebel Enterprise Configuration to setup new Siebel Enterprise Name.
5) At the last step, choose any of following at "Additional Enterprise Task Selection"
    Enterprise Network Security Encryption Type
    Charts Server Settings
    Data Quality Products and Connectors
For example, select "Charts Server Settings"
6) Enter the Chart Server Host Name (i.e. Eo4S81o11)
7) Choose the Chart Image Format (i.e. PNG).
8) Execute the Siebel Configuration Wizard.

After several seconds, error message "Siebel Configuration Wizard failed with error. Please see the log files for details." pops up.

Here are corresponding log files and their contents.

- config_mm-dd-yyy_hh.mm.dd.log under SES/cfgtoollogs/cfg folder shows the following messages.
INFO: =====Run Program=====
Sep 12, 2013 5:03:44 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
INFO: Config Util Exit Value: 1
Sep 12, 2013 5:03:45 PM oracle.siebel.configurator.utility.ConfigUtility runProgram


- If Siebel Enterprise Configuration is launched with detailed mode (config.sh/config.bat -mode enterprise -verbose), more detailed information are recorded as below.
INFO: =====Run Program=====
Sep 12, 2013 5:03:44 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: ================Phase2===============
Sep 12, 2013 5:03:44 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Run Program s_command: srvrcfg -u ****** -p ****** -r /siebel/s81/gtwysrvr -g Eo4S81o11:2320 -e SBA_82 /m namedsubsys /c ServerDataSrc /w DSChartServer=Eo4S81o11:8001),DSChartImageFormat=(png)
Sep 12, 2013 5:03:44 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER:
Calling configUtil.runProgram...
s_command: /siebel/s81/gtwysrvr/bin/srvrcfg -u ****** -p ****** -r /siebel/s81/gtwysrvr -g Eo4S81o11:2320 -e SBA_82 /m namedsubsys /c ServerDataSrc /w DSChartServer=Eo4S81o11:8001,DSChartImageFormat=png
ConfigMode: enterprise
Ignore Error? : false
Sep 12, 2013 5:03:44 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: Run Program
Sep 12, 2013 5:03:44 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: configUtil runProgram Executing Command: /bin/sh -c /siebel/s81/gtwysrvr/bin/srvrcfg -u ****** -p ****** -r /siebel/s81/gtwysrvr -g Eo4S81o11:2320 -e SBA_82 /m namedsubsys /c ServerDataSrc /w DSChartServer=Eo4S81o11:8001,DSChartImageFormat=png
Sep 12, 2013 5:03:45 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
Program exited with error 2555922, please look at the log file for details.
Sep 12, 2013 5:03:45 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 1
Sep 12, 2013 5:03:45 PM oracle.siebel.configurator.utility.ConfigUtility runProgram

** It indicates srvrcfg is executed to set DSChartServer and DSChartImageFormat parameters for Named Subsystem "ServerDataSrc".



- Corresponding NameSrvr.log shows the following error.
DBCLog    DBCLogDetail    4    000003ef523215ec:0    2013-09-12 17:03:44    Dynamically loading ODBC library functions
DBCLog    DBCLogDetail    4    000003ef523215ec:0    2013-09-12 17:03:44    Successfully loaded ODBC library functions
SQLTraceAll    SQLTraceAll    4    000003ef523215ec:0    2013-09-12 17:03:44    (SQLAllocEnv) Env Handle: 135751504, Time: 0.209ms
SQLTraceAll    SQLTraceAll    4    000003ef523215ec:0    2013-09-12 17:03:44    (SQLAllocConnect) Env Handle: 135751504, Conn Handle: 135767384, Time: 0.083ms
SQLConnectOptions    Allocate Connection    4    000003ef523215ec:0    2013-09-12 17:03:44    (SQLAllocConnect) Conn Handle: 135767384, Time: 0.083ms
SQLTraceAll    SQLTraceAll    4    000003ef523215ec:0    2013-09-12 17:03:44    (SQLConnect) Conn Handle: 135767384, Time: 0.296s
SQLTraceAll    SQLTraceAll    4    000003ef523215ec:0    2013-09-12 17:03:44    (SQLGetInfo) Conn Handle: 135767384, Time: 0.066ms
DBCLog    DBCLogError    1    000003ef523215ec:0    2013-09-12 17:03:44    523 52
SecAdptLog    Debug    5    000003ef523215ec:0    2013-09-12 17:03:44    username=SADMIN : authentication failed due to :
 523 52
SQLTraceAll    SQLTraceAll    4    000003ef523215ec:0    2013-09-12 17:03:44    (SQLFreeConnect) Conn Handle: 135767384, Time: 0.015ms
SQLConnectOptions    Free Connection    4    000003ef523215ec:0    2013-09-12 17:03:44    (SQLFreeConnect) Conn Handle: 135767384, Time: 0.015ms


** It indicates Siebel Gateway Name Server attempted to authenticate the user SADMIN. Actual error may vary depending on the database setup status.

Cause

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