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Problem Running Bulk Order Using Workflow Process Batch Manager (Doc ID 1586026.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Bulk Order Capture - Version SIA [21238] and later
Information in this document applies to any platform.


We have a requirement to Submit Bulk Order in Batch using Workflow Process Batch Manager. We are running the batch process from ESN application. So for that we have configured Workflow process Bacth Manager in Administration - Server Management > JObs. we have passed the Workflow Name "ABO Bulk Request - Submit Process Workflow" and a search spec as Job parameters and provide other necessary arguments. Now we have found the workflow is failing in a vanilla Sub Process "ABO Bulk Request - Modify Sub-Process Workflow". In the "Build User Assets" step it is unable to find any asset record and moves to "Process Exceptions" step and creating the exception record "No Asset of Product = 'TGB31 - TARIFA GAS BASICA 3.1' Exists to Update for the Service Id = '3-2RL7UY' Asset Id = '3-2RL7UY' and Root Asset Id = '3-2RL7UY' . Choose the correct Service Id for the given Base Product.". But the instance has a Asset record. Infact when we directly submits the Bulk it is working fine and process the bulk and creates order and Order Line items records based on the Asset data in Instances and Actions.
I thought it might be a problem of the ESN / ENU application, as the workflow process batch manager may run in ENU and may be the ENU LOVs are inactive so it is failing, but in the logs I am not getting anything concrete to confirm the problem. But anyways as decided by Architecture team we will not change any parameter in workflow process batch manager as this might create problem in running other batch processes.
PFA the logs of workflow process batch manager and let me know if you need any more details.


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