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Siebel Java Business Service crashes at JNI_CreateJavaVM with Java Virtual Machine of the Open JDK (Doc ID 1586293.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 7.7.2 [18325] and later
Information in this document applies to any platform.

Symptoms

Following Siebel Application process crash can be observed, when a Siebel Java Business Service (JBS), such as the "EAI JMS Tramsport"

is invoked  using Java Virtual Machine (JVM) of Open JDK (version 6):


Call Stack example for Linux/openJDK6:

PROCESS... CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD ...!!!
...
Called from:
... siebel/siebsrvr/lib/libsslcosd.so[0x40385941]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51a00339]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so(JVM_handle_linux_signal+0x512)[0x51a07192]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51a009e6]
[0x40000440]
/usr/lib/libz.so.1(inflate+0x1613)[0x965d33]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/libzip.so[0x50e1ad1e]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/libzip.so(ZIP_ReadEntry+0x150)[0x50e1afd0]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51714de5]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x517161f6]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x517150f3]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abf045]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abde91]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abe533]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abf6d0]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abf77a]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abf80a]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abf86d]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abf90b]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51abfb8c]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51afacb4]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51afbc5c]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x518359c9]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so[0x51ae7c0e]
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.0/jre/lib/i386/server/libjvm.so(JNI_CreateJavaVM+0x53)[0x51869823]
... siebel/siebsrvr/lib/libsscaeijc.so(_ZN3JVM4initEPPciRK8SSstring+0x1ce)[0x50dcda7e]
... siebel/siebsrvr/lib/libsscaeijc.so(_ZN3JVM11_InitializeERK8SSstringS2_S2_+0x3fc)[0x50dcccbc]
... siebel/siebsrvr/lib/libsscaeijc.so(_ZN3JVM10InitializeEPKt+0x3a9)[0x50dcc289]
... siebel/siebsrvr/lib/libsscaeijc.so(_Z14JVM_InitializePKt+0x90)[0x50dd0e10]
... siebel/siebsrvr/lib/libsscaeijb.so(_ZN22CSSJavaBusinessService14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0xe25)[0x50dc0b15]
... siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x2bf)[0x4446019f]
... siebel/siebsrvr/lib/libsscjmstr.so(_ZN21CSSJMSBusinessService9invokeJMSE8SSstringR14CCFPropertySetS2_b+0x322)[0x50da7082]
... siebel/siebsrvr/lib/libsscjmstr.so(_ZN21CSSJMSBusinessService14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x356)[0x50da56c6]
... siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x2bf)[0x4446019f]

Cause

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In this Document
Symptoms
Cause
Solution
References


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