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Shipping Address not Populated when creating Orders from Account Summary and the Applet "Order Entry - Payment Form Applet" (Doc ID 1587021.1)

Last updated on JULY 15, 2021

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

There is two issues here:

1) The shipping address is not getting populated when the Order is created from the Account Summary view and applet "Order Entry - Payment Form Applet".

2) As a result of first issue it seems that some line items are populating with the address of the account even though the shipping address is empty.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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