eMail Response - Message Body Not Displaying Correctly in Comm Inbound Item Body Applet (Doc ID 1587065.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.5 SIA [21229] to 8.2.2.3 SIA [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

Clients use a Web Site where they fill a Web Form with some data and then the Web site will build a HTML email message with a table showing the data entered by the client and send it against a mail box monitored by Siebel Email Response.

Siebel Email Response process the inbound HTML email message but does not show it properly in  Comm Inbound Item Body Applet in Communication screen. It show HTML code, or it show a blank applet, only the Original_Message.txt file show in the Attachment tab.


Cause

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