Siebel Web Server Extension On HP-UX Web Server hang after upgrade to 8.1.1.10 (Doc ID 1587436.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel CRM - Version 8.1.1.6 [21233] and later
HP-UX Itanium

Symptoms

 When running Siebel web server extension on HP-UX platform, starting with Siebel version 8.1.1.6 it is mandatory to deploy HP-UX server version 3.0.3 or above as stated in the certification matrix for SWSE.

 This version is based on Apache 2.2.8 distribution.

 

It has been detected that when running this version, the web server might consume 100% cpu and loop in a thread with  with the following stack trace:

 

apr_pool_destroy ()

 

Using the glance utility, it could be confirmed that this thread was consuming all cpu, which appeared as a web server hang to the end users:

 

Threads of PID:      6506, httpd        PPID:      6505 euid:  3001 User:siebel

              CPU      CPU  Tm      Phys          Logl                    Block
TID         Util       Cum       IO Rate      IO Rate   Scheduler  Pri   On

--------------------------------------------------------------------------------

3001564   99.8/   1.2   770.7    0.0/   0.0     na/    na      HPUX  240    PRI

 

 

Looking at this thread using gdb debugger it showed:

16 system thread 3001564  Priority:179  apr_pool_destroy ()

 

The only way to terminate this loop with high cpu consumption is to restart the web server.

 

 

Cause

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