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Not Able To Insert Response Forms With Custom Text using "Links" - Siebel Marketing (Doc ID 1587618.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel Marketing - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.9 [23016] version, Siebel Marketing

Using CKEditor, it is not possible to insert Response Forms using a custom Text.

For e.g for the response form [Response: One Click Unsub], it is not possible give a text displayed as 'Click here to Unsubscribe' as a Link, as it is not possible to have it edited.

Same was possible with the 8.1.1.7 Ektron web Editor.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add: [Response: One Click Unsub]

2. Highlight "[Response: One Click Unsub]"

3. click in the "Link" icon in the Editor menu

4. Link window > Link Type: URL

Protocol: http://

URL: < cannot leave blank>

There is no custom description text field.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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