Not Able To Insert Response Forms With Custom Text - Siebel Marketing

(Doc ID 1587618.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version [23016] and later
Information in this document applies to any platform.


On : [23016] version, Siebel Marketing

In CKEditor, it is not possible to insert Response Forms with custom Text.

For e.g for the response form [Response: One Click Unsub], it is not possible give a text displayed as 'Click here to Unsubscribe', as it is not possible to have it edited.

Same was possible with the Ektron web Editor.

Customer expects to be able to edit the Response Form text in CKEditor as it was possible when using Ektron Editor

The issue can be reproduced at will with the following steps:
1. Create an email Template and add a Response Form in CKEditor
2. Try to edit the Response Form Text.

The issue has the following business impact:
Due to this issue, users cannot edit the Response Form Text.


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