Not Able To Insert Response Forms With Custom Text - Siebel Marketing (Doc ID 1587618.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.9 [23016] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
In 8.1.1.9 CKEditor, it is not possible to insert Response Forms with custom Text.

For e.g for the response form [Response: One Click Unsub], it is not possible give a text displayed as 'Click here to Unsubscribe', as it is not possible to have it edited.

Same was possible with the 8.1.1.7 Ektron web Editor.

EXPECTED BEHAVIOR
-----------------------
Customer expects to be able to edit the Response Form text in CKEditor as it was possible when using Ektron Editor

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an email Template and add a Response Form in CKEditor
2. Try to edit the Response Form Text.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit the Response Form Text.

Cause

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