Workflow fails with error ORA-02396: exceeded maximum idle time, please connect again - SBL-DBC-00112
(Doc ID 1588170.1)
Last updated on JUNE 16, 2021
Applies to:Siebel CRM - Version 8.1  and later
Information in this document applies to any platform.
Applicable to releases start from 8.1.1.x and IP17 and above ( Which includes CRM 18.x/19.x/20.x/21.x)
When updating Account, order and order line items through workflow we get the following errors in the workflow log
Please simplify your query or report this problem to your systems administrator.
ObjMgrBusCompLog Error 1 0000001852362779:0 2013-09-17 15:01:43 (sqlobj.cpp (13034)) SBL-DAT-00175: Database connection was lost, please retry.
ObjMgrLog Error 1 0000001852362779:0 2013-09-17 15:01:43 (adptutils.cpp (6146)) SBL-EAI-04376: Method 'Execute' of business component 'Account - Integration VIP' (integration component 'Account - Integration VIP') returned the following error:
"Database connection was lost, please retry.(SBL-DAT-00175)"
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