My Oracle Support Banner

Workflow fails with error ORA-02396: exceeded maximum idle time, please connect again - SBL-DBC-00112 (Doc ID 1588170.1)

Last updated on JUNE 16, 2021

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.
Applicable to releases start from 8.1.1.x and IP17 and above ( Which includes CRM 18.x/19.x/20.x/21.x)


Symptoms

When updating Account, order and order line items through workflow we get the following errors in the workflow log

ObjMgrLog         Error      1             0000001852362779:0      2013-09-17 15:01:43       (oracon.cpp (3264)) SBL-DBC-00112: An error has occurred executing a query. Query did not execute successfully because it exceeded the resource limits set on the database server.

Please simplify your query or report this problem to your systems administrator.
ObjMgrBusCompLog     Error      1             0000001852362779:0      2013-09-17 15:01:43       (sqlobj.cpp (13034)) SBL-DAT-00175: Database connection was lost, please retry.
ObjMgrLog         Error      1             0000001852362779:0      2013-09-17 15:01:43       (adptutils.cpp (6146)) SBL-EAI-04376: Method 'Execute' of business component 'Account - Integration VIP' (integration component 'Account - Integration VIP') returned the following error:
"Database connection was lost, please retry.(SBL-DAT-00175)"

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.