Workflow fails with error. ORA-02396: exceeded maximum idle time, please connect again - SBL-DBC-00112 (Doc ID 1588170.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1 [21039] to 8.2.2.3 SIA [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

When updating Account, order and order line items through workflow we get the following errors in the workflow log

ObjMgrLog         Error      1             0000001852362779:0      2013-09-17 15:01:43       (oracon.cpp (3264)) SBL-DBC-00112: An error has occurred executing a query. Query did not execute successfully because it exceeded the resource limits set on the database server.

Please simplify your query or report this problem to your systems administrator.
ObjMgrBusCompLog     Error      1             0000001852362779:0      2013-09-17 15:01:43       (sqlobj.cpp (13034)) SBL-DAT-00175: Database connection was lost, please retry.
ObjMgrLog         Error      1             0000001852362779:0      2013-09-17 15:01:43       (adptutils.cpp (6146)) SBL-EAI-04376: Method 'Execute' of business component 'Account - Integration VIP' (integration component 'Account - Integration VIP') returned the following error:
"Database connection was lost, please retry.(SBL-DAT-00175)"

 

Cause

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