When City field has a data longer than 30 characters, adding item to an order fails (Doc ID 1588420.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

(1) Create an account which has City field longer than 30 characters

(2) Go to [Sales Orders]->[List] view and create an order record.

(3) Associate the account record to the order record

(4) Drilldown via 'Order #' field to [Sales Orders]->[List]->[Catalog] view

(5) In Browse applet, select any product which has bundle products

(6) Click 'Add Item' button

(7) You will see only the parent product added to the 'Line Items' applet. (bundle products do not get added)

(8) If the customizable product is added, go to 'Line Items' view and click 'Customize' button to customize the product.

(9) Click 'Done' button, you will see error message as follow:

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Error invoking service 'SIS OM PMT Service'. method 'Synchronize' at step 'Sync Order Line Item'.(SBL-BPR-00162)

Field 'City' in the integration component 'Header' contains value 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx'. which is longer than allowed length 30 characters.(SBL-EAI-13011).

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Cause

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