WriteRecord Not Firing On Open UI (Doc ID 1589077.1)

Last updated on AUGUST 07, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] to 8.1.1.11 SIA [23030] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021]

When updating an existing record, specifically a checkbox, stepping off the record into another Applet or View the record does not invoke WriteRecord.  Changes are not made

STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Siebel Open UI
2. Navigate to Service Screen
3. Drill down on a SR
4. In the lower applet, Activities, add a few new records.
5. In one of the records change the Private Checkbox.
6. Without tabbing or stepping off, navigate to another screen.
7. Return back to the previous SR and note that the record has not changed.
8. If you follow these steps when modifying a text field you will see that the record has changed.

Cause

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