Siebel 8.1.1.7 CTI Toolbar is unresponsive in (Browser is most likely frozen) , Error message: About to invoke ShellUIExit ... exceeds the ChannelCleanupTimer value 600 seconds. (Doc ID 1589562.1)

Last updated on DECEMBER 11, 2016

Applies to:

Siebel CTI - Version 8.1.1.7 SIA [21238] and later
Siebel CRM - Version 8.1.1.8 [23012] to 8.1.1.8 [23012] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 SIA [21238] version, CTI

When attempting to use CTI
the following error occurs.

ERROR showing CTI pushes getting acumulated:
-----------------------

E023086_24117293[09/16/2013 11:13:34]:DEBUG:Push message is currently off, wait(0), cache-push(1), push-msg-size(1)
E023086_24117293[09/16/2013 11:13:34]:DEBUG:Push message is currently off, wait(0), cache-push(1), push-msg-size(2)
....
E023086_24117293[09/16/2013 11:22:11]:DEBUG:Push message is currently off, wait(0), cache-push(0), push-msg-size(24)
E023086_24117293[09/16/2013 11:22:11]:DEBUG:Push message is currently off, wait(0), cache-push(0), push-msg-size(25)

as a result we see this error from Channel Cleanup Timer:

E023086_24117293[09/16/2013 11:22:11]:INFO:About to invoke ShellUIExit because it has been 654 seconds since the last successful push message sent to browser. This exceeds the ChannelCleanupTimer value 600 seconds. Browser is most likely frozen. AccumulatedTime=0, CmdTime=0

the above errors in this case were the consequence of the problem on their  web server side:

swe logs:

GenericLog GenericError 1 000000035236008a:0 2013-09-16 11:14:48 (ssmsismgr.cpp (806) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
GenericLog GenericError 1 0000000352360022:0 2013-09-16 11:14:48 (ssmsismgr.cpp (806) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
GenericLog GenericError 1 0000000352360022:0 2013-09-16 11:14:48 (ssmsismgr.cpp (806) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

SessMgr MsgReceive 5 0000000352360022:0 2013-09-16 11:14:48 170908: [SESSMGR] CB: conn 0x3b45e180, url siebel.TCPIP.None.None://test:2321/CPRD/SCCObjMgrADSI_enu/!d.1770060,
SessMgr SessMgrGeneric 4 0000000352360022:0 2013-09-16 11:14:48 170908: [SESSMGR] conn 0x3b45e180: found error code (3670029), error info (NULL)
SessMgr ConnClose 5 0000000352360022:0 2013-09-16 11:14:48 170908: [SESSMGR] conn 0x3b45e180: ctx 0x3b333398, url 0x<?INT?> cleaned up
SisnapiLayerLog Trace 3 0000000352360022:0 2013-09-16 11:14:48 170908: [SISNAPI]: releasing connection (0x3b503fd0), refCount = 0





Changes

 time out parameter has been changed on the web server

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms