Siebel 8.1.1.10 OpenUI using F9 Copy & Paste Text In The Body Field Lost After 'Send' (Doc ID 1589814.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel CRM - Version 8.1.1. and later
Information in this document applies to any platform.
This issue happens either using 'Reply/Forward' button on Communication Screen or using Send Email(F9). Our users reply to an incoming email from the communication screen, select a body template,'Copy and Paste' additional text on the displayed email template in the body field and click on the 'Send' button to send the email. On subsequent attempt to send email using F9 or from communication screen 'Reply/Forward' button displays empty body, even after selecting a body template.

This is an intermittent issue and does not happen always.

We are on 8.1.1.10 QF0102003.

Symptoms

 Blank email body when using HTML

Changes

 none

Cause

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