F9 Email Functionality With Siebel/Outlook Form In Open UI Is Not Working (Doc ID 1591238.1)

Last updated on OCTOBER 17, 2024

Applies to:

Symptoms

Using Siebel 8.1.1.10 , F9 Email functionality with Siebel/Outlook Form in Open UI is not working

In HI, we have F9 email functionality with Email Client as "Microsoft Outlook" and we have an Siebel/Outlook form configured for us which has a BCC addresses specified for all the outbound emails going out of Siebel.

Its purpose is to allow capture of the final versions of emails sent out. By BCC'ing some known email address, they want to monitor that BCC'd mailbox and read the 
incoming emails, parse them, and update the original outbound activity.

In Siebel Open UI, BCC field does not get populated.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Siebel Open UI
2. Invoice F9
3. BCC Field is not populated.

Cause

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