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OpenUI Formatting in Rich Text Fields not Saved (Doc ID 1591792.1)

Last updated on MAY 23, 2021

Applies to:

Siebel CRM - Version 8.2.2.3 SIA [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.12 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR 
---------------
In OUI, facing formatting issues in Rich Text fields, applying changes to text style, fonts, colors etc are not kept.


EXPECTED BEHAVIOR
-----------------------
RTC field should keep the formatting done recently.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login to OUI application- Administration Communications ->All Templates 
2.Open a template 
3.Enter some text 
4.Format them differently like :Bold , Underline , Italics ,Numbering 

5.Now place cursor outside the control in any other view or menu 
Formatting is lost.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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