OpenUI Formatting in Rich Text Fields not Saved (Doc ID 1591792.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.2.2.3 SIA [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.12 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR 
---------------
In OUI, facing formatting issues in Rich Text fields, applying changes to text style, fonts, colors etc are not kept.


EXPECTED BEHAVIOR
-----------------------
RTC field should keep the formatting done recently.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Login to OUI application

Administration Communications 
All Templates 
Open a template 
Enter some text 
Format them differently 
Bold 
Underline 
Italics 
Numbering -

Now place cursor outside the control in any other view or menu 
Formatting is lost.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot format text values in RTC fields.

Cause

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